Job offer details
SPECIALIST, IT SUPPORT (LAHORE, PAKISTAN) (ALFANAR PROJECTS)
Job Purpose
Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Key Accountability Areas
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Closing ITSO/Incidents under SLA.
- Installing and configuring hardware and software.
- Installing/Activating Licensing software’s and updating License sheeting shared among team.
- IT support to onsite and offsite users.
- On Priority support to Meeting Rooms and VIP’s users.
- Upgrading Laptops/PC to windows 11.
- Updating Vulnerabilities machines sent by IT security team.
- Managing and updating Clickshare systems.
- L1 Support to SAP users.
- Preparing new Laptops as per standard as per ITSO.
- Processing acquire laptop and send IT report to concern dept. to deactivate asset.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Information Technology or Any relevant field
Work Experience
Fresher - 0-2 years
Technical / Functional Competencies
Time Management
Well Organized
Communication
Critical thinking
Risk Assessment