Job offer details
ADMINISTRATOR, NETWORK (ALFANAR PROJECTS)
Key Responsibilities
- Troubleshoot and resolve technical issues related to desktops, laptops, mobile devices, printers and other IT equipment
- Troubleshoot and resolve software issues related to engineering programs, project management tools and other line of business applications
- Assign priorities and manage tickets for incoming user requests and issues
- Test and deploy software/hardware updates, upgrades and patches across the network
- Perform basic network monitoring and support, including remote access and connectivity issues
- Maintain documentation of issues, solutions and knowledge base articles
- Escalate unresolved issues to higher level support as required
- Provide regular status updates to requesters until issues are resolved
Qualifications
- 1-2 years of experience providing helpdesk support, preferably in a construction or engineering environment
- Experience troubleshooting issues with engineering/CAD software such as AutoCAD, Revit, Bluebeam, etc.
- Basic knowledge of networking, PC hardware and enterprise applications
- Excellent communication, problem solving and customer service skills
- Must be able to work independently with minimum supervision